Each "HIGHPE Bike" E-Bike has been checked & ridden before packing and every effort has been made for top quality condition. Quality Warranty terms: 1) Frame: 3 years quality warranty. 2) Battery: 24 months quality warranty for Li-ion batttery. 3) Electric Motor: 24 months quality warranty. 4) Charger: 12 months quality warranty 5) Controller: 12 months quality warranty. 6) Throttle: 12 months quality warranty. 7) Tyre: 6 months quality warranty. 8) Brake system: 6 months quality warranty. Note: This warranty is limited to the original purchaser only. Normal wear, accident, abuse, neglect, improper assembly, use of parts nto originally intended for use with the "HIGHPER BIKE" will invalidate your warranty.
Why we are so confident to provide so long time for warranty?
1) HIGHPER BIKE focuses on the oversea market especially European and American markets. Quality is considered as our life. 2) We carry on periodic training to our staffs, in order to enhance the consciousness of quality. 3) HIGHPER BIKE only choose good suppliers to cooperate with, the main fittings are mostly from Japan, Taiwan and other top suppliers, such as Shimano, Zoom, Neco, KMC, KENDA, VELO, Topgun etc. 4) All the compopents are checked and tested before assembly, to make sure negative compoents will not be fixed to the bikes. 5) Every E-bike is strictly checked and tested before packing. 6) We're always keen to improve the quality of our products. Meanwhile we pay much attention to our customer service. A certain amount of free spare parts will be provided when you place a quantity order. Quality problems will be solved at the first time when you come across it.
Packaging & Shipping
1. Q: Is Highper a trading company or manufacture? A:Highper's trading office is High Per Corporation Ltd, which is in Hangzhou city, Zhejiang Province.
Wuyi High Per Motion Appratus Manufacture Co.,Ltd is the factory. Which is located in Wuyi county, Zhejiang Province. 2 hours from Hangzhou City.
2. Q: Can I get some samples? A: We are honored to offer you samples for quality check.
3. Q: Do you have the products in stock?
A: No. All bikes are to be produced according to your order including samples.
4. Q: What’s the delivery time?
A: It usually takes about 25 working days to produce an order from MOQ to 40HQ container. But the exact delivery time might be different for different orders or at different time.
5. Q: Can I mix different models in one container?
A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.
6. Q: How does your factory do regarding quality control? A: Quality is priority. Highper People always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it's packed for shipment.
7. Q:What's your warranty terms? A:We offer different warranty time for different products. Please contact with us for detailed warranty terms.
8. Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and credit. Highper has been alibaba’s Gold supplier since 2004. If you check with alibaba, you will find excellent trading record.